Total Quality Management: The key to business improvement

Total Quality Management: The key to business improvement
ISBN-10
0412586401
ISBN-13
9780412586408
Series
Total Quality Management
Category
Business & Economics
Pages
208
Language
English
Published
1994-04-30
Publisher
Springer Science & Business Media
Author
Peratec Ltd

Description

Quality is a customer issue. It arises because customers require products and services, which not only meet their performance requirements but are satisfac tory in terms of safety, length of working life and pride of ownership. In a manufacturing organization, therefore, the achievement of quality standards is not restricted to the production departments. It extends to all parts of the business from conceptual design to marketing, from order processing and distribution. A quality product is not just a solidly made item dating from the days when 'Made in Britain' distinguished goods from all the inferior products coming out of the emerging industries of the Far East. It is a product which ranks high against all the criteria which sophisticated consumers now use to evaluate the things they buy. If you agree with the argument that a company is much more likely to produce high quality if all departments are motivated to achieve high quality results then you already have a good understanding of the basic principles of Total Quality Management (TQM). But TQM is not a 'quick fix' or a magic cure. It is a management technique designed to involve all parts of the business in the pursuit of, and commitment to, the highest quality result. By involving everyone from the Chief Executive to the most junior employee in the company's objectives, in a way which means something in their particular job, the company is well on the way to achieving the best results its workforce can achieve.

Get the book

Amazon.com
Amazon.com
Search the book
eBay.com
eBay.com
Search the book

Other editions

Similar books

  • Total Quality Management: Key Concepts and Case Studies
    Total Quality Management: Key Concepts and Case Studies
    By D.R. Kiran

    This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality.

  • Total Quality Management: An Integrated Approach
    Total Quality Management: An Integrated Approach
    By Shailendra Nigam

    This book has been written with the premise that no organisation can survive in an increasingly competitive business environment unless its primary focus is on offering quality products and services.

  • Total Quality Management: Text with Cases
    Total Quality Management: Text with Cases
    By John S. Oakland

    ... J. and Preece, D., Understanding, Managing and Implementing Quality, Routledge, London, 2002 Ciampa, D., Total Quality – A User's Guide for Implementation, Addison-Wesley, Reading, Mass., 1992 Cook, S., Customer Care – Implementing ...

  • Total Quality Management (TQM): Principles, Methods, and Applications
    Total Quality Management (TQM): Principles, Methods, and Applications
    By Sunil Luthra, Dixit Garg, Ashish Agarwal

    Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product.

  • Putting Total Quality Management to Work: What TQM Means, how to Use It, & how to Sustain it Over the...
    Putting Total Quality Management to Work: What TQM Means, how to Use It, & how to Sustain it Over the...
    By Marshall Sashkin

    3 TQM Tools and Techniques In a way , it is easier to explain how TQM works than it is to define what it is . That is , TQM works because of the organization's culture , through the organization's structure and management processes ...

  • Fundamentals of Total Quality Management
    Fundamentals of Total Quality Management
    By Jens J. Dahlgaard, Ghopal K. Khanji, Kai Kristensen

    Now, more than ever, it is important to develop a quality strategy by adopting the principles of TQM. This important text provides a solid framework for understanding the basic concepts of TQM.

  • Total Quality Management: Text with Cases
    Total Quality Management: Text with Cases
    By John S. Oakland, Amrik Sohal

    The case studies in this book illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.

  • Implementation of Total Quality Management: A Comprehensive Training Program
    Implementation of Total Quality Management: A Comprehensive Training Program
    By Erdener Kaynak, Rolf E Rogers

    Here is a comprehensive guide for training a workforce in Total Quality Management (TQM). An ideal resource for trainers, Total Quality Management Implementation contains a complete presentation of all relevant aspects of TQM.

  • Beyond Total Quality Management: Toward the Emerging Paradigm
    Beyond Total Quality Management: Toward the Emerging Paradigm
    By Gregory M. Bounds

    Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter-length case studies. The conceptual chapters...

  • Total Quality Management in Education
    Total Quality Management in Education
    By Edward Sallis

    This new edition introduces the key concepts of TQM in the education context, discusses organizational, leadership and teamwork issues, the tools and techniques of TQM, and will help educators develop a framework for management in their ...