I'm First: Your Customer's Message to You
- ISBN-10
- 0425125610
- ISBN-13
- 9780425125618
- Category
- Competition
- Pages
- 233
- Language
- English
- Published
- 1991
- Publisher
- Berkley Publishing Group
- Authors
- Linda Silverman Goldzimer, Gregory L. Beckmann
Description
Linda Silverman Goldzimer, nationally acclaimed consultant and professional speaker, developed the revolutionary program that has made it possible for organizations to increase profits and improve customer loyalty. Her exciting seven-point system deals with Integration, Mission, Feedback, Interviewing, Rewards, Support and Training, allowing companies to pinpoint their weaknesses.
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