Management Communication: A Case Analysis Approach

Management Communication: A Case Analysis Approach
ISBN-10
0429603754
ISBN-13
9780429603754
Series
Management Communication
Category
Business & Economics
Pages
504
Language
English
Published
2019-04-18
Publisher
Routledge
Author
James S. O'Rourke

Description

This textbook introduces students to the strategic communication methods that are crucial to master in order to develop into effective and ethical managers at all levels of business. Effective communication skills are necessary for success in the business world, and O’Rourke has written a highly readable book filled with anecdotes and examples to engage students in the learning process. This edition includes several classic and new features:  The strategic approach is integrated throughout the book, allowing students to understand how a communicated message impacts the business as a whole.  Case studies throughout the book provide students with hands-on experience of scenarios they will encounter in the real world. The book includes at least three dozen fresh, classroom-tested cases.  An ethical thread is woven through the text, demonstrating how ethical decision making can be applied in all aspects of communication.  Separate chapters on technology (including social media), intercultural communication, nonverbal communication and conflict management provide students with the skills to building relationships and influencing stakeholders; key skills for any manager. A companion website includes comprehensive support material to teach this class, making Management Communication a complete resource for students and instructors.

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