Human Resources Management in the Hospitality Industry
- ISBN-10
- 0470084804
- ISBN-13
- 9780470084809
- Category
- Business & Economics
- Pages
- 490
- Language
- English
- Published
- 2009
- Publisher
- John Wiley & Sons
- Authors
- David K. Hayes, Jack D. Ninemeier
Description
A comprehensive guide to managing human resources in the hospitality industry Managing human resources in the hospitality industry presents special challenges, including highly diverse employee backgrounds and roles, an ever-present focus on guest services, and organizational structures that often diverge from generic corporate models. By making such industry-specific concerns the cornerstone of its approach, "Human Resources Management in the Hospitality Industry" provides the definitive guide to successfully employing people in a hospitality organization. The book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, "Human Resources Management in the Hospitality Industry" focuses on unique HR dilemmas faced by managers in the hospitality industry, including: Understanding the needs of a broad employee group, from hourly workers with tip credit eligibility questions to high-level accountants ensuring Sarbanes-Oxley compliance How hospitality managers who must act as one-person HR departments can make effective decisions and understand the consequences to themselves, their workers, and employers Working with labor unions in the hospitality industry using the labor-related legislation that affects the industry Managing employees in a global hospitality enterprise Practical and realistic case studies and numerous examples from various hospitality operations bring the material alive. Internet activities, learning objectives, "It's the Law" features, current events discussions, review questions, and other important features also help create a dynamic learning experience for readers. Written by two authors experienced in both hospitality management and education, "Human Resources Management in the Hospitality Industry" represents the most comprehensive, technically accurate, and valuable resource available on the topic.
Get the book
Similar books
-
Human Resource Management in the Hospitality Industry
By Michael John BoellaEndorsed by the Hotel and Catering International Management Association (HCIMA).Contains detailed information of new human resources initiatives such as the IIP scheme and the British Hospitality Association's Excellence Through People ...
-
Human Resource Management in the Hospitality Industry: An Introductory Guide
By Steven Goss-Turner, Michael John BoellaGoss-Turner, S. (2002) Multi-Site management: HRM implications, in D'Annunzio-Green, Maxwell, G. A. and Watson, ... Levitt, T. (1972) The production line approach to service, Harvard Business Review, September/October, 41–52.
-
Human Resource Management in the Hospitality Industry: A Guide to Best Practice
By Steven Goss-Turner, Michael J. BoellaThis text now includes updates to all statistics, information on job design and empowerment, updated coverage of trade unionism and a new chapter on business ethics.
-
Human Resource Management in the Hospitality Industry: A Guide to Best Practice
By Michael Boella, Steven Goss-TurnerSince the eighth edition of this book there have been many important developments in this field and this ninth edition has been completely revised and updated in the following ways: Extensively updated content to reflect recent issues and ...
-
Handbook of Hospitality Human Resources Management
By Dana V TesoneWritten by internationally recognized practitioners and academics, this book provides thorough reviews and discussions. The depth and coverage of each topic is unprecedented.
-
Human Resource Management for the Hospitality and Tourism Industries
By Dennis NicksonAccompanying the text are online supplementary lecturer materials including downloadable figures from the book, PowerPoint slides, further cases and extra exercises and points for discussion.
-
Human Resource Management in a Hospitality Environment
By Jerald ChesserThis new textbook provides a complete study of human resource management from the perspective of management and operation in a hospitality environment.
-
Human Resource Management in the Hotel Industry: Strategy, Innovation and Performance
By Kim HoqueThis volume examines the nature and assesses the impact of HRM within a highly under-researched division of the service sector, namely the UK hotel industry.
-
Strategic Human Resource Management in the Hospitality Industry: A Digitalized Economic Paradigm
By Kankaew, KannapatCovering key topics such as technology integration, leadership, and tourism, this reference work is ideal for industry professionals, managers, business owners, administrators, policymakers, researchers, academicians, scholars, instructors, ...
-
Human Resources Management in the Hospitality Industry, Study Guide
By David K. Hayes, Jack D. NinemeierThis book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole.