Revolutionary in performance management, this work demonstrates a new way of breaking performance measures into key result indicators, performance indicators, and key performance indicators. It provides readers with helpful resources including a 12-step model, guidelines, and checklists for each step.
This is a straightforward and practical book that clearly explains what 'key performance indicators' are and how they should be used as part of an integrated performance improvement strategy." —Dr.
This book helps managers understand the crucial KPIs that should be implemented for all different aspects of the organisation, including financial performance, operational and internal processes, sales and marketing, customer satisfaction ...
By identifying and describing the most powerful financial and non-financial KPIs, this book will make life easier for you by defining them, explaining how and when they should be used and providing a rich library of KPIs that have been ...
With the critical Key Performance Indicators required to understand your employees, financials and customers, this book tells you what you need to know, fast. ‘This book does a fantastic job of narrowing down the best KPIs for you and ...
Let me also use this opportunity to congratulate you on this book" ... Augustine Botwe, Monitoring and Evaluation Consultant - Sweden --- "Thank you for this book.
... New Zealand “With this book, David Parmenter has clearly established himself as the King of KPIs. Everything you need to master and implement a KPI-driven strategy is here.” —Harry Mills, author The Rainmaker's Toolkit.
This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement.
Web Analytics Demystified , written by Eric T. Peterson , Site Operations and Technology analyst for one of the Internet's leading research groups , bridges the gap between the ... WEB ANALYTICS DEMYSTIFIED ISBN 0-9743584-2-8 55995.
Implementation variations and short cuts for government and not-for-profit organizations How to brainstorm performance measures Templates for reporting performance measures A resource kit for a consultant who is acting as a coach / ...
It became our MO: Kleiner invests, Doerr sponsors, Doerr calls Campbell, Campbell coaches the team. ... proud man who'd already served as CEO and chairman at Novell, and my suggestion offended him—“I know what I'm doing,” he said.