The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth. In the third edition of this text, all chapters are completely infused with additional content, updated examples, and new case studies. Like its predecessors, it identifies core strategies for preventing and resolving both intermittent and chronic conflicts in the workplace. In addition, the book Includes a new foreword by Warren Bennis, which represents his most recent thinking about judgment calls and candid communications in the workplace Presents new chapters on leadership and transformational conflict coaching, and organizational systems design This definitive and comprehensive work provides a handy guide for managers, employees, union representatives, human resource experts, and consultants seeking to maintain stable and productive workplaces.
In Eaton and Keefe , eds . , op . cit . , pp . 187-218 . Fisher , Roger and Danny Ertel . ... Hallberlin , Cynthia J. “ On the REDRESSTM Mediation Program . ” Statement before the House Government Reform Subcommittee on Civil Service .
Now , in a newly updated second edition , Resolving Conflicts on the Job gives succinct and clear guidelines for dealing with conflict on both interpersonal and organizational levels . The book explains proven methods for resolving ...
This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work.
“Employees who rate their managers as sensitive miss an estimated 3.7 days of work per year, whereas employees whose managers are rated as non-sensitive miss approximately 6.2 days of work” (MacBriade-King & Bachmann, 1999, p. 3).
The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or ...
You deserve better. You can get the results you need and want, AND strengthen relationships. This book will provide you with a buffet of tools.
Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific ...
Written for everyone within an organization-workers, managers, supervisors, human resource directors , and CEOs-this book offers the tools needed for taking charge of workplace conflicts and developing the skills to: -Conquer emotional ...
The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
This unique book helps managers, team leaders, human resources professionals, and others successfully resolve conflicts by practicingand perfecting the art of listening.