* Covers all areas related to managing employees in foodservice and hotel operations, from communication, recruitment, and training to performance evaluation, discipline issues, and delegation. * Each chapter features new, up-to-date material. * Expanded coverage of hospitality organizations through case studies and hotel industry examples.
Charlotte Garvey, “Philosophizing Compensation,” HR Magazine, January 2005, Vol. 50 No. 1. 2. Ibid. 3. Catherine Dovey, “Compensation Trends, Society for Human Resource Management,” White Paper, January 2006, ...
The ninth edition of Supervision in the Hospitality Industry remains the ideal text for students and practitioners alike, delivering a basic yet comprehensive knowledge of the different elements of the supervisor's job while helping develop ...
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Introduce students...
This sixth edition is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors - the people on whom success or failure of every hospitality enterprise depends.
Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach.
The fifth edition features revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on recruiting and reference checks; ...
* Covers all areas related to managing employees in foodservice and hotel operations, from communication, recruitment, and training to performance evaluation, discipline issues, and delegation. * Each chapter features new, up-to-date ...
Hospitality Supervision
From restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns.
This is the Student Study Guide to Accompany Supervision in the Hospitality Industry, 8th Edition.