Words Matter: Communicating Effectively in the New Global Office
- ISBN-10
- 0520965175
- ISBN-13
- 9780520965171
- Series
- Words Matter
- Category
- Social Science
- Language
- English
- Published
- 2016-10-18
- Publisher
- Univ of California Press
- Authors
- Elizabeth Keating, Sirkka L. Jarvenpaa
Description
In a twenty-first-century global economy, in which multinational companies coordinate and collaborate with partners and clientele around the world, it is usually English that is the parlance of business, research, technology, and finance. Most assume that if parties on both ends of the conference call are fluent English speakers, information will be shared seamlessly and without any misunderstanding. But is that really true? Words Matter examines how communications between transnational partners routinely break down, even when all parties are fluent English speakers. The end result is lost time, lost money, and often discord among those involved. What’s going wrong? Contrary to a common assumption, language is never neutral. Its is heavily influenced by one’s culture and can often result in unintended meanings depending on word choice, a particular phrase, or even one’s inflection. A recent study of corporate managers found that one out of five projects fail primarily because of ineffective transnational communication, resulting in the loss of millions of dollars. In Words Matter, you will venture into the halls of multinational tech companies around the world to study language and culture at work; learn practical steps for harnessing research in communication and anthropology to become more skilled in the digital workplace; and learn to use the “Communication Plus Model,” which can be easily applied in multiple situations, leading to better communication and better business outcomes.
Get the book
Other editions
-
- 2016-10-18
- 192 pages
- Paperback
- Univ of California Press
Similar books
-
EBOOK: The Stata Survival Manual
By David Pevalin, Karen RobsonTimberlake website Another useful website is www.timberlake.co.uk. Timberlake Consultants is a statistical consultancy company that also distributes and ...
-
Brooks/Cole Empowerment Series: Understanding Generalist Practice
By Karen K. Kirst-Ashman, Grafton H. HullTimberlake, E. M., Farber, M. Z., & Sabatino, C. A. (2002). The general method of social work practice (4th ed.). Boston: Allyn & Bacon. Timberlake, E. M. ...
-
The Fashionista Files: Adventures in Four-Inch Heels and Faux Pas
By Karen Robinovitz, Melissa de la CruzAll Out of Love • Madonna: The Immaculate Collection • Erasure: Circus Justin Timberlake. Justified - - - - - - - - - - * 75% + T H E FAS H ...
-
Asian Americans Information Directory: A Guide to Organizations, Agencies, Institutions, Programs, Publications, and Services Concerned with Asian American Nationalities and...
By Karen Backus+ 3590 + Hmong from Laos c / o Assoc . of Hmong in Illinois 4554 N ... Veteran ' s Alliance 1544 Timberlake Rd . St . Paul , MN 55117 Vue Yang , Vice Pres .
-
Marriage and Cohabitation
By Arland Thornton, William G. Axinn, Yu Xie... is much higher than in the United States, with the prevalence in France being perhaps the highest (Heuveline and Timberlake 2004; Toulemon 1997).
-
Native American Verbal Art: Texts and Contexts
By William M. ClementsHENRY TIMBERLAKE'S CHEROKEE WAR SONG 1. That Timberlake's memoir contains the first English translation of the words of a Native American song seems to have ...
-
Oratory in Native North America
By William M. ClementsBut Timberlake seems to have had a bit more literary sensitivity - suggested by his translation of the Cherokee war song in his memoirs - than these earlier ...
-
Contemporary Urban Sociology
By William G. FlanaganTimberlake , Michael . 1985. " The World System Perspective and Urbanization . ” In Michael Timberlake ( ed . ) , Urbanization in the World Economy , 3-4 .
-
The Bhopal Tragedy: Language, Logic, And Politics In The Production Of A Hazard
By William BogardThe poor tend to live in dwellings that are structurally unsuited to withstand the impact of environmental extremes (Wijkman and Timberlake 1984, pp.
-
The Archaeological Guide to Iowa
By William E. Whittaker, Lynn M. Alex, Mary De La GarzaTo display and share his discoveries, in 1940 Johnson built the Timberlake Museum on his farm. It remained open to the public during the summer and for ...