The Five Pillars of TQM: How to Make Total Quality Management Work for You
- ISBN-10
- 0525937250
- ISBN-13
- 9780525937258
- Category
- Business & Economics / Total Quality Management
- Pages
- 549
- Language
- English
- Published
- 1994
- Publisher
- Truman Talley Books/Dutton
- Author
- Bill Creech
Description
One of the foremost educators of the Total Quality Management (TQM) technique looks at TQM's fundamental principles and their implementation, explaining how anyone can introduce the Five Pillars of TQM into every aspect of an organization. Filled with engaging and enlightening stories, the book explores 19 major companies which have achieved TQM success.
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