Communicating for Results: A Guide for Business and the Professions

Communicating for Results: A Guide for Business and the Professions
ISBN-10
053456223X
ISBN-13
9780534562236
Series
Communicating for Results
Pages
498
Language
English
Published
2001
Publisher
Wadsworth/Thomson Learning
Authors
Cheryl Hamilton, Cordell Parker

Description

This best-selling introduction to the basic concepts and techniques needed to communicate successfully in today's business world, is designed to improve the communication skills of entry-level managers and employees, and to serve as a reference for experienced professionals who wish to refresh or update their communication skills. Separate chapters on the communication process, organizational theory and culture, and interpersonal communication theory form the foundation for later discussions of critical listening, nonverbal communication, and obstacles to organizational communication. Two chapters are devoted to interviewing and two chapters examine small groups and leadership processes. Four final chapters offer guidance in informative and persuasive presentations, including full chapter coverage on language and delivery and full-chapter coverage on the use of visual aids.

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