"Find out what really goes on in the world of hospitality with this hilarious book full of funny and absurd stories, anecdotes told in dialogue, factoids, and satirical pop quizzes by two veteran concierges who paid their way while working at a combined 50 hotels in and around Times Square."--Back cover.
Marketing, Sales and Support
Marketing, Sales, & Support
Der Endspurt besteht darin, bei den Ergebnissen möglichst weit oben zu landen. Wenn Sie nicht unter den ersten 50 Nennungen sind, die ein Nutzer nach dem Eingeben seines Suchbegriffs erhält, dann sind die Chancen, dass ein Neukunde Ihre ...
Tell them what you expect before they arrive to work on their first day: We don't steal, lie, fight, or betray our brotherhood. We don't vent our frustrations in public or on social media sites. I speak to high school kids on career day ...
First Class Service: English for the Tourism and Hospitality Industry
First Class Service: English for the Tourism and Hospitality Industry
A guide to using the techniques of the ancient samurai to get ahead in sales shows how sales representatives in cars, real estate, office products, or personal home products can benefit from ancient methods.
خدمات مشتری به زبان آدمیزاد
Obsługa klienta
本书全面阐述客户服务过程及做好客户服务的重要性,阐明了如何始终如一地提供出色的客户服务及其达到此目的所应采取的措施和手段。