Richard Storey's ground-breaking book reveals the secrets of successful persuaders. In it he sets out the principles governing the influencing process and looks at a range of situations in which we apply them. He identifies four main personality types and shows which communication styles work best for each. With examples, exercises and checklists, and separate chapters on writing, telephoning and presentation, his book provides a comprehensive guide to persuading people to do what you want them to. The Art of Persuasive Communication is described by the author as 'a do-it-yourself influencing kit', designed to help you find the techniques that work for you.
See Roger E. Axtell , Do's and Taboos Around the World , 2d . ed . ( New York : Wiley , 1990 ) . The example and the following discussion are based on Axtell's review of CHAPTER 5 Listening in the Communication Environment W e have.
8 Steps for Highly Effective Negotiation: Letting the Other Person Have Your Way
... locked into Blamer Mode , read " Ghost Story , " by Joshua Hyatt , on pages 78-88 of the July 1988 issue of Inc. magazine . ... o " When people know that someone they love is in pain , it's very hard for them to think about money .
One of the three business books I always have on my desk to refer to, it's worth its weight in gold. In fact it's worth its weight in saffron.' Sheridan Thompson, CRM Director, The Walt Disney Company 'I loved this book.
Also available with MyLab Management MyLab(TM) Management is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results.
Working Communication
Organizational Communication: Strategies for Success
Resource added for the Business Management program 101023.
This collection of activities involves participants directly in the learning process through its interactive approach. The exercises are basic enough to include in any training program that incorporates communication skills.
Reflecting today's e-inundated marketplace, this comprehensive text covers the basics for all forms of business communication, from letters to e-mail, business plans to presentations, listening skills to nonverbal messages, diversity to ...