The People Measurement Manual: Measuring Attitudes, Behaviours and Beliefs in Your Organization
- ISBN-10
- 0566083809
- ISBN-13
- 9780566083808
- Category
- Consumer satisfaction
- Pages
- 147
- Language
- English
- Published
- 2003
- Publisher
- Gower Publishing, Ltd.
- Author
- David Wealleans
Description
Explores the process of measurement and evaluation of an organization's personnel.
Get the book
Similar books
-
摸透顾客心/品牌忠诚度的提升之道/The Ten Demandments: 品牌忠诚度的提升之道
By 慕尼, 伯格海姆, Mooney财经易文
-
Marketing Accountability: Improving Business Performance
By Laura Mazur, Robert Shaw7 ' S ' Model The system devised by the then McKinsey team of Richard Pascale , Tom Peters and Robert Waterman to measure the quality of a company's performance : the seven ' S ' factors divide into three ' hard ' ( strategy , structure ...
-
Making the Customer Connection: How to Really Know Your Customers and Meet Their Needs
By Steve Morris, Graham WillcocksThis text brings together customer service focus and marketing, providing practical methods and advice on how to find out what your customers really want and then delivering it.
-
The Savvy Consumer
By Grady KimbrellThe Savvy Consumer
-
Analysing Customer Defections: Predicting the Effects on Corporate Performance
By Leyland F. Pitt, Pierre Berthon, M. J. PageAnalysing Customer Defections: Predicting the Effects on Corporate Performance
-
Consult Your Customers: How to Achieve Continuous Sales Success
By Karen MantylaThe message of this book is to that it is necessary to take to time to understand what the person needs, hence his or her company, show a product or demonstrate a service that will help them to succeed, and provide continual service to ...
-
Fast Forward Your Customer Service: 10 Steps to Achieve Exceptional Customer Satisfaction
By Joshua Luke... Eyes—Assessing Cues GEE) CECE o Auditory Eyes—Assessing Cues ...
-
Seducing the Vigilante Customer: Winning Strategies to Guarantee the Return of Happy Customers and Healthy Profits
By Graham HarveySeducing the Vigilante Customer: Winning Strategies to Guarantee the Return of Happy Customers and Healthy Profits
-
Customer Satisfaction Measurement and Management: Using the Voice of the Customer
By Earl Naumann, Kathleen GielPhillips Petroleum implemented its Internal Customer Satisfaction Process for all corporate staffs in 1993. The purpose of the Internal Customer Satisfaction Process was to align staff services with the needs and requirements of ...
-
Listen Up, Customer Service
By David Cottrell, Mark C. LaytonListen Up, Customer Service