Total Quality Management in Health Care
- ISBN-10
- 0582076951
- ISBN-13
- 9780582076952
- Pages
- 119
- Language
- English
- Published
- 1991
- Publisher
- Longman
- Author
- Hugh C. H. Koch
Description
The emergence of "total quality" as an approach to organising, sustaining and improving quality of service offers considerable potential benefits to the health service in the 1990s and beyond. TQM is an integral part of effective management, not an optional extra. It is a system which in general results in greater awareness of how performance in delivering health care can be explicitly measured against agreed standards to the satisfaction of both patients and "purchasers". TQM is a comprehensive approach, both cultural and technical, and must embrace all staff, all disciplines and all activities. This text offers a description of what TQM is, how the quality culture can be developed, what the contributory technical components are and the benefits which can accrue from implementing this important organisational initiative.
