A Paradigm of Customer Recovery: Customer Care from a Practical Approach
- ISBN-10
- 0595122590
- ISBN-13
- 9780595122592
- Category
- Business & Economics
- Pages
- 126
- Language
- English
- Published
- 2000-09
- Publisher
- iUniverse
- Author
- Ken G. Dawson
Description
"Why would you want to primarily deal with Customer situations that have already went South?" The answer is another question, "What would have happened or where would the Customer be without the focused effort?"
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