The Jfdi Way to Increasing Profits Through Outstanding Customer Service
- ISBN-10
- 0615639399
- ISBN-13
- 9780615639390
- Language
- English
- Published
- 2012-04-17
- Author
- Ian Houghton
Description
This book is designed to help explain the seriousness of how by having Outstanding Customer Service can massively grow your profits, while keeping your customers happier then they have ever been. So many business fail to notice where so many including themselves are being let down. If we only knew that the true secret to business success lays with Outstanding Customer Service we would all do it. After the recent crazy economy business owners more than ever are trying find more ways to increase profits while keeping their integrity. In this book we will cover areas such as why businesses allow poor service within their business, to the significance of your staff on service and profit all the way up to how you can immediately apply simple solutions to begin to increase your profits today. We strip business back to basics to allow you to focus on what you need to focus on inside your business, your customers. You will begin to gain real control of your business and with some really clever techniques win your customers over for life and begin to see the true life time value of your customers. If you are just starting out in your business this is a perfect book to build your business around to gaining an amazing image within your industry as THE industry leaders in Outstanding Customer Service. If you are already in business this book is perfect, apply the techniques inside the book and watch as your customers become even more happy and your profits grow significantly. Once you adapt and adopt these clever techniques you will immediately notice great things happen and you will never again allow substandard service.
