Personal Selling: Achieving Customer Satisfaction and Loyalty
- ISBN-10
- 0618356908
- ISBN-13
- 9780618356904
- Series
- Personal Selling
- Category
- Business & Economics
- Pages
- 504
- Language
- English
- Published
- 2003-05
- Publisher
- Houghton Mifflin College Division
- Authors
- Rolph E. Anderson, Alan J. Dubinsky
Description
In line with students' current career goals, Personal Selling focuses almost exclusively on professional business-to-business selling rather than retail selling. The authors' latest research on customer loyalty and relationship marketing further distinguishes Personal Selling from other titles which focus less on these pressing issues. Strategies for achieving long-term customer loyalty underscore how attracting, cultivating, and retaining satisfied customers leads to higher profitability. In addition, the authors address the use of technology tools and services that facilitate, as well as prevent, sales.
Get the book
Other editions
-
- 2006-03-01
- 560 pages
- Paperback
- Houghton Mifflin College Division
-
- 2004
- 504 pages
- Paperback
- Houghton Mifflin
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