Microsoft Dynamics CRM 4 Integration Unleashed

Microsoft Dynamics CRM 4 Integration Unleashed
ISBN-10
0672330547
ISBN-13
9780672330544
Category
Customer relations
Pages
580
Language
English
Published
2009-10-27
Publisher
Sams Publishing
Authors
Rajya Vardhan Bhaiya, Marc J. Wolenik

Description

The complete guide to integrating and extending Microsoft Dynamics CRM 4.0 with other essential business applications * * Extend Dynamics CRM 4.0 with the features it doesn't contain: dashboarding, advanced reporting, 'deep-dive' analysis, and more. * Integrate Dynamics 4.0 with SharePoint, Office, Exchange, Communicator, Biztalk, Google maps, VoIP phone systems, PerformancePoint, Silverlight, Scribe, and more * Make available external applications that can be used directly and securely by customers. Virtually every organization that purchases Microsoft Dynamics CRM 4.0 will need to extend and integrate it with other business applications. Until now it has been difficult to find independent guidance for doing so successfully. In Microsoft Dynamics CRM 4 Integration Unleashed, two leading experts on Dynamics CRM integration cover all the techniques and best practices IT organizations need to successfully customize Dynamics CRM. This book focuses entirely on extending, customizing, and integrating Dynamics. Readers will find specific and detailed guidance for linking Dynamics CRM with other Microsoft and third-party products, including SharePoint, Office, Exchange, Communicator, PerformancePoint, BizTalk, SilverLight, VoIP phone systems, and both Google and MSN maps. The book also contains three full chapters on integration utilizing Scribe's powerful adapters and templates. The authors demonstrate how to extend Dynamics CRM 4.0 with features Microsoft hasn't added, including dashboarding, advanced reporting, custom/specialized integration, broader interoperability, and stronger 'deep-dive' data analysis. They also show how to safely make custom Dynamics CRM applications available directly to customers.

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