Managing Performance in the Public Sector: Concepts, Considerations and Challenges
- ISBN-10
- 0702165166
- ISBN-13
- 9780702165160
- Category
- Business & Economics
- Pages
- 398
- Language
- English
- Published
- 2004
- Publisher
- Juta and Company Ltd
- Author
- Gerrit Van der Waldt
Description
Monitoring and ensuring effective, efficient, and economic use of resources in the public sector is addressed in this critical analysis. The importance of tracking performance for good governance is considered, as are the benefits of designing a departmental and human performance management system. Particular attention is paid to the difficult task of measuring worker performance in the public sector, where a wide array of unquantifiable variables must be examined. Various performance models, such as the Excellence Foundation and the Balance Scorecard, provide an invaluable resource of concepts, considerations, and challenges for improving public sector performance.
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