How to Manage Difficult People: Proven Strategies for Dealing with Challenging Behaviour at Work

How to Manage Difficult People: Proven Strategies for Dealing with Challenging Behaviour at Work
ISBN-10
0716023989
ISBN-13
9780716023982
Category
Customer relations
Pages
224
Language
English
Published
2014
Publisher
How to Books
Author
Alan Fairweather

Description

Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a 'problem';Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.

Get the book

Amazon.com
Amazon.com
Search the book
eBay.com
eBay.com
Search the book

Other editions

Similar books

  • Dangerous Detergent: Dealing with the Tide Pod Challenge
    By Karen Robson

    Tide (Procter & Gamble) is the best-selling detergent brand in the United States.

  • Magic魔幻沟通手册
    By 贝伦鲍姆, 拉金

    本书内容包括:MAGIC的要素;MAGIC——你的选择;构建MAGIC;表达MAGIC责任;MAGIC的世界;真实生活中的MAGIC。本书揭示了与客户进行交流时运用MAGIC理念的重要性。

  • Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success
    Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success
    By Richard Adams

    "This book contains so much common sense that my neck was getting tired from nodding my head in agreement so often.

  • Marketing Principles
    By William M. Pride, O. C. Ferrell, Bryan A. Lukas

    Marketing Principles

  • Marketing Principles
    By William M. Pride, O. C. Ferrell, Bryan A. Lukas

    Marketing Principles

  • 10 Secrets of Marketing Success: How to Jump Start Your Marketing
    10 Secrets of Marketing Success: How to Jump Start Your Marketing
    By Rick Crandall

    ... 131 Allen Bradley 402 Amenities for customers in reception areas and restrooms 238 American Bar Association 177 American Customer Satisfaction Index 84 American Express 127 , 177 , 278 , 281 American Motors 402 American Society for ...

  • Principles of Marketing
    Principles of Marketing
    By Gary M. Armstrong, Philip Kotler, Stewart Adam

    Principles of Marketing keeps pace with a rapidly changing field, focussing on the ways brands create and capture consumer value. Practical content and linkage are at the heart of this edition.

  • Customer Service in Insurance: Principles and Practices
    Customer Service in Insurance: Principles and Practices
    By Kenneth Huggins, Caroline W. Sundberg

    Principles and Practices Kenneth Huggins, Caroline W. Sundberg ... Source : Adapted from Frederick F. Reichheld with Thomas Teal , The Loyalty Effect : The Hidden Force Behind Growth , Profits , and Lasting Value ( Boston , MA : Harvard ...

  • Principles of Marketing
    Principles of Marketing
    By Gary M. Armstrong, Philip Kotler, Stewart Adam

    Innovation + Value Creation. The 6th edition of Principles of Marketing makes the road to learning and teaching marketing more effective, easier and more enjoyable than ever. Today's marketing is...

  • Marketing Customer Interface
    Marketing Customer Interface
    By Craig Simmons, Rosemary Phipps

    From Bonoma and Shapiro ( 1983 ) ; Wilson and Gilligan with Pearson ( 1993 ) , Strategic Marketing Management , Butterworth - Heinemann . The decision - making unit is a useful tool for deciding on segmentation variables within the ...