Call Centres and Customer Service Excellence: The Challenges Faced in Designing and Managing a Call Centre to Support a Service...
- ISBN-10
- 0733414451
- ISBN-13
- 9780733414459
- Category
- Call centers
- Pages
- 32
- Language
- English
- Published
- 1996
- Authors
- Stephen Frenkel, Leigh Donoghue
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