Dear Trainer: Dealing with Difficult Problems in Training
- ISBN-10
- 0749433892
- ISBN-13
- 9780749433895
- Category
- Employees
- Language
- English
- Published
- 2000
- Authors
- Sara Thorpe, Jackie Clifford
Description
Using the innovative style of correspondence between two highly experienced trainers, this book offers a unique perspective on how to deal with difficult training situations. The format of book is in letters and emails written from one trainer to another - not mentor to mentee, trainer to trainee but colleague to colleague, friend to friend. Each communication both poses questions and offers practical solutions that are fully based on real world situations whether learning how to deal with disruptive participants or a manager who would not let staff attend courses. Packed with insights, practical solutions and new ideas for effective training this entertaining and informative book also includes action checklists for key topics and a problem-solving matrix of training solutions.
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