Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships
- ISBN-10
- 0749459522
- ISBN-13
- 9780749459529
- Category
- Business & Economics
- Pages
- 260
- Language
- English
- Published
- 2010
- Publisher
- Kogan Page Limited
- Authors
- Clive Johnson, Jackie Keddy
Description
Effective conflict management can have a powerful impact on the way organizations channel their energies. It can encourage positive mindsets and build stronger and happier workforces. This book puts the rising cost of conflict in context with recessionary times, looking beyond individual cases to issues such as workforce motivation and corporate responsibility. It provides practical guidance on how to minimize and resolve conflict and how to channel healthy conflict. It considers the role of front-line managers, HR professionals and other leaders in providing preventative, on-the-spot and strategic action. Case studies demonstrate both the cost of inadequate conflict resolution as well as the benefits of effective settlement.
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Other editions
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- 2010-09-03
- 268 pages
- Ebook
- Kogan Page Publishers
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