Commitment and policy. Organization for quality. Design for quality. Capability for quality.
This book accentuates the relationship between Total Quality Management and Project Management and other contemporary management concepts.
This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality.
The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989.
If you agree with the argument that a company is much more likely to produce high quality if all departments are motivated to achieve high quality results then you already have a good understanding of the basic principles of Total Quality ...
Written in plain language, this text discusses how to tailor TQM to fit the specific needs of organizations of all types and sizes. The focus is on the principles and processes as well as the tools and techniques for continuous improvement.
Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product.
Whitten , Neal , Managing Software Development Projects , Wiley , New York , 1990 . Wilson , Bill , ' Quality Training At FebEx ' , Quality Digest , 15 , No. 1 , January 1995 , pp . 40–43 . Zachara , Maciej , ' CRM W Klimacie B2B - cz .
Now, more than ever, it is important to develop a quality strategy by adopting the principles of TQM. This important text provides a solid framework for understanding the basic concepts of TQM.
... J. and Preece, D., Understanding, Managing and Implementing Quality, Routledge, London, 2002 Ciampa, D., Total Quality – A User's Guide for Implementation, Addison-Wesley, Reading, Mass., 1992 Cook, S., Customer Care – Implementing ...
Total Quality Management