Cases in Total Quality Management
- ISBN-10
- 0750615656
- ISBN-13
- 9780750615655
- Category
- Business & Economics / Total Quality Management
- Pages
- 271
- Language
- English
- Published
- 1994
- Publisher
- Butterworth-Heinemann
- Authors
- John S. Oakland, Leslie J. Porter
Description
Written to accompany the best-selling title, Total Quality Management, this book of cases draws together a variety of international examples from a diversity of areas. The cases are of particular value and interest as they are not taken from the usual stable of known TQM companies. A great deal of useful learning can be derived from reading about the TQM experiences of other organizations, which in this book range from a leading business school - the authors' own institution - to a large international chemical company, from a manufacturer of aircraft to a well known insurance company. Supplying a wealth of information for students on business or management studies courses to give practicality in an academic setting, or for use by directors and managers to give a comparison with their own operations, Cases in Total Quality Management will be essential for everyone interested in the application of TQM.
Get the book
Other editions
-
- 1998
- 238 pages
- Paperback
- South-Western Pub
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