Total Quality Management: Text with Cases
- ISBN-10
- 0750657405
- ISBN-13
- 9780750657402
- Series
- Total Quality Management
- Category
- Business & Economics
- Pages
- 483
- Language
- English
- Published
- 2003
- Publisher
- Routledge
- Author
- John S. Oakland
Description
As with previous editions, the book is written in a logical and very practical style, supported by eleven real life case studies, reflecting the latest developments from leading exponents of TQM and Business excellence. Seven of the cases are brand new. Through all this, the author demonstrates how a total quality or business excellence strategy can be applied in all activities to achieve world-class performance.
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Other editions
-
- 2017-10-06
- 568 pages
- Ebook
- Routledge
-
- 2017-10-06
- 568 pages
- Paperback
- Routledge
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