Statistical Process Control

Statistical Process Control
ISBN-10
0750657669
ISBN-13
9780750657662
Series
Statistical Process Control
Category
Technology & Engineering
Pages
445
Language
English
Published
2003
Publisher
Routledge
Author
John S. Oakland

Description

This is TQM guru John Oakland's message to managers in manufacturing, sales, marketing, finance, service and public sector organizations. Too often managers make poor decisions and take inappropriate action without understanding the processes they are 'managing'. To help this situation, Oakland provides not only an instructional guide to the tools of SPC, but also communicates the philosophy of process management and improvement as a key to business success. His approach is firmly grounded in case studies and worked examples, drawing on the literally thousands of organizations whose Total Quality Management (TQM) and SPC implementation has been supported by Oakland Consulting plc and its research and education division, the European Centre for Business Excellence. The fifth edition features new and extended real-life examples from a number of industries, and a new chapter dedicated to Six Sigma. The structure of the book, with learning objectives at the start of each chapter, makes it ideal as a textbook for university and college courses within engineering and scientific faculties as well as business schools. The author's approach to SPC uses statistical methods as a management tool, avoiding mathematical terminology where possible. The resulting book is equally an essential practical guide for professional managers, engineers and scientists. Book jacket.

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