Bottom-line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service
- ISBN-10
- 0750676841
- ISBN-13
- 9780750676847
- Category
- Business & Economics
- Pages
- 201
- Language
- English
- Published
- 2004
- Publisher
- Routledge
- Author
- David Lawrence Butler
Description
New ground is broken by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal in this new title in the Improving Human Performance series.
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