Handbook of Hospitality Operations and IT
- ISBN-10
- 0750687533
- ISBN-13
- 9780750687539
- Category
- Business & Economics
- Pages
- 450
- Language
- English
- Published
- 2008
- Publisher
- Routledge
- Author
- Peter Jones
Description
Handbook of Hospitality Operations and IT provides an authoritative resource for critical reviews of research into both operations and IT management. Internationally renowned scholars provide in-depth essays and explanations of case studies, to illustrate how practices and concepts can be applied to the hospitality industry. Topics include: Theories of operations management, involving the processing of materials, customers and information, The responsibilities of the operations manager: quality, productivity, and innovation, The role of the customer in operations management, Major aspects of operations and information management in hospitality. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners.
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