Total Quality Management: Text with Cases
- ISBN-10
- 0750689250
- ISBN-13
- 9780750689250
- Series
- Total Quality Management
- Category
- Business & Economics
- Pages
- 480
- Language
- English
- Published
- 1996
- Publisher
- Routledge
- Authors
- John S. Oakland, Amrik Sohal
Description
Total Quality Management (TQM) is structured around a five part model, with the core of the model being the customer-supplier interface. This book includes case studies which illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.
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Other editions
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- 2017-10-06
- 568 pages
- Ebook
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- 2017-10-06
- 568 pages
- Paperback
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