Emotional Intelligence at Work: A Professional Guide
- ISBN-10
- 0761935320
- ISBN-13
- 9780761935322
- Series
- Emotional Intelligence At Work
- Category
- Business & Economics
- Pages
- 246
- Language
- English
- Published
- 2006-11-14
- Publisher
- SAGE
- Author
- Dalip Singh
Description
Emotional Intelligence or emotional quotient has been increasingly recognized as a key determinant to professional success in today's high-stress environment. This third, thoroughly revised, edition of a highly acclaimed book is an essential guide to recognize, understand and manage emotions. The author describes emotional intelligence as consisting of three psychological dimensions: emotional sensitivity; emotional maturity; and emotional competency, which motivate individuals to maximize productivity, manage change and resolve conflicts. New to the Third Edition: ? new knowledge assimilated after extensive empirical research; ? practical solutions through real-life case studies; ? practical exercises about how to help develop emotional quotient; ? recommendations on how to manage emotional upsets, control anger, develop high self-esteem and empathize with others; ? a fully revised version of the popular emotional quotient test based on the responses of more than 25,000 respondents.
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Other editions
-
- 2021-03-11
- 208 pages
- Ebook
- Business Expert Press
-
- 2015-08-27
- 300 pages
- Ebook
- Routledge
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