Results that Matter: Improving Communities by Engaging Citizens, Measuring Performance, and Getting Things Done
- ISBN-10
- 0787983179
- ISBN-13
- 9780787983178
- Category
- Business & Economics
- Pages
- 272
- Language
- English
- Published
- 2006-02-10
- Publisher
- John Wiley & Sons
- Authors
- Paul D. Epstein, Paul M. Coates, Lyle D. Wray
Description
Today's communities—whether they are currently strong, orstruggling to survive—face difficult challenges if they wantto be tomorrow's healthy, vibrant communities. The challenge forleaders and citizens of modern communities is not just to solvespecific problems today. Their real challenge is to keep learningfrom their experience so they can keep improving their communitiestomorrow. Results That Matter will provide a new governanceframework for using valuable tools of communityimprovement—especially performance measurement and citizenengagement—to empower communities to achieve the outcomestheir citizens most desire. Government and nonprofit managers willlearn how to combine these tools in new ways, not only to achieveone-time improvement of their organizations and communities, but tofoster continual community renewal and improvement. The benefitsand practicality of the framework and related practices will bereinforced by case examples from 25 communities across the country.The book will offer "how to" guidance to public and nonprofitmanagers, including promising practices for effective communities,and new roles for citizens, community leaders, and managers.
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