Libraries Act on Their LibQUAL+ Findings: From Data to Action
- ISBN-10
- 0789026023
- ISBN-13
- 9780789026026
- Category
- Academic libraries
- Pages
- 254
- Language
- English
- Published
- 2004
- Publisher
- Psychology Press
- Authors
- Fred M. Heath, Martha Kyrillidou, Consuella A. Askew
Description
This book focuses on participating libraries that used the 2002 LibQUAL+TM survey to collect qualitative and quantitative data for assessing and evaluating their service quality, resource allocations, staffing, technology, and policies.
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