Resolving Conflicts on the Job
- ISBN-10
- 0814400930
- ISBN-13
- 9780814400937
- Category
- Business & Economics
- Pages
- 93
- Language
- English
- Published
- 2007
- Publisher
- AMACOM/American Management Association
- Authors
- Bill Withers, Jerry Wisinski
Description
Chapters include: Why people fight at work, Five ways to engage conflict, Ways to listen, Ways to give (and receive) feedback, Conflict styles, Staying cool in a conflict, and Ways to engage conflict on the job: up, down, and sideways.
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