Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- ISBN-10
- 081442032X
- ISBN-13
- 9780814420324
- Category
- Business & Economics
- Pages
- 306
- Language
- English
- Published
- 2012
- Publisher
- Amacom Books
- Author
- Renee Evenson
Description
Presents seven hundred phrases intended to convey courtesy, warmth, and assurance that can be used in fifty different scenarios of dealing with challenging customers and fixing employee-caused problems.
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Other editions
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- 2012-09-12
- 303 pages
- Ebook
- HarperChristian + ORM
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