Total Quality Management in Human Service Organizations
- ISBN-10
- 0826193404
- ISBN-13
- 9780826193407
- Category
- Psychology / General
- Pages
- 236
- Language
- English
- Published
- 1996
- Publisher
- Springer Pub.
- Authors
- Frank Hawkins, John Joseph Gunther
Description
"The total quality management (TQM) paradigm presents a unique opportunity for human service professionals to break away from traditional management approaches. In this useful text, the authors provide a clear overview of the tenets of TQM, as well as illustrative and detailed case studies in an array of human service settings."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved
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