100 Ideas for Better Patient Relations in Registration, Billing, and Collections
- ISBN-10
- 0834209098
- ISBN-13
- 9780834209091
- Category
- Customer relations
- Pages
- 54
- Language
- English
- Published
- 1997
- Publisher
- Jones & Bartlett Learning
- Author
- Cheryl Sobun
Description
Patient relations is taking on greater and greater importance as health care providers compete for business, particularly managed care contracts. This special report presents 100 easy-to-implement ideas for improving patient relations in the registration, billing and collections functions of hospitals and clinics.
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