Improving Patient Satisfaction Now: How to Earn Patient and Payer Loyalty

Improving Patient Satisfaction Now: How to Earn Patient and Payer Loyalty
ISBN-10
0834209225
ISBN-13
9780834209220
Category
Patient satisfaction
Pages
378
Language
English
Published
1997
Publisher
Jones & Bartlett Learning
Author
Anne-Marie Nelson

Description

In today's health care environment, having satisfied patients just isn't enough. You're now being judged by payers and compared to other providers and patient satisfaction is a big part of that evaluation. Improving Patient Satisfaction Now: How to Earn Patient and Payer Loyalty explains why understanding and meeting patient expectations is not only nice to know, it's necessary to know! It gives you action steps in all areas of the practice. Through anecdotes and real-life examples from practicing physicians, you'll learn how to develop higher patient satisfaction, more compliant patients, a more productive and committed staff, and practical techniques to increase patient satisfaction in this updated edition.

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