Customer Care
- ISBN-10
- 0852927762
- ISBN-13
- 9780852927762
- Series
- Customer Care
- Category
- Business & Economics
- Pages
- 80
- Language
- English
- Published
- 1999
- Publisher
- CIPD Publishing
- Authors
- Frances Bee, Roland Bee
Description
This guide to customer care includes the following topics: focusing on your customers and the services you provide - both internal and external; identifying your real customer needs and how best to meet them; finding out what customers actually think of your service or product; improving communication with your customers - face-to-face, on the telephone or in writing; and turning complaints into opportunities to impress.
Get the book
Other editions
-
- 2018-03
- 58 pages
- Paperback
- Createspace Independent Publishing Platform
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