Ethics and Customer Service
- ISBN-10
- 0872186733
- ISBN-13
- 9780872186736
- Category
- Business & Economics
- Pages
- 128
- Language
- English
- Published
- 2006-10-30
- Author
- Thomas C. Reischl
Description
This up-to-date, concise, conversational guide demonstrates the importance of good customer service to your business and to the insurance industry. From the challenges of handling a death claim to routine requests for service, you'll learn how to make the most of your contacts with clients. This book addresses: The business value of good customer service The price of poor customer service Dealing with unethical professionals TQM Perspective Agent and home office conduct
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