Managing Local Government Services: A Practical Guide
- ISBN-10
- 0873267095
- ISBN-13
- 9780873267090
- Category
- Municipal services
- Pages
- 470
- Language
- English
- Published
- 2007
- Publisher
- ICMA Press
- Authors
- Carl W. Stenberg, Susan Lipman Austin
Description
Managing Local Government Services, 3rd ed. is a comprehensive text on the subject of local government services relevant to local governments of all sizes. This edition is refocused and updated to include the demographic, economic, technology and cultural trends that affect the management of service delivery. New chapters discuss the shift from ¿government¿ to ¿governance,¿ alternative methods of service delivery, community development, and the five management practices that are fast becoming the standard for professional local government management.Each chapter lays out the manager¿s responsibilities in each service area, and provides effective policies, practices, and procedures. Short case examples give you a practical look at the goals, challenges, and solutions in the manager¿s world.
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