This book targets the needs of individuals engaged in quality management activities and enables them to incorporate new skills into their daily work. The author presents a serious study of creativity and innovation targeted at the needs of professionals engaged in quality management activities. It will appeal to even the most analytical thinkers in quality. Creativity, Innovation, and Quality clearly articulates five reasons why practitioners of quality management should be interested in innovation and the three central principles that underlie all the tools of creativity. Once you know the principles behind the tools, you can generate your own methods for creative thinking that are uniquely suited for your specific needs.
James Robert Evans, William M. Lindsay ... Carla O'Dell and C. Jackson Grayson , Organization , ” Harvard Business Review ( July / “ Identifying and Transferring Internal Best PracAugust , 1993 ) , 80 . tices , " APQC White Paper ...
Total Quality Education: Profiles of Schools That Demonstrate the Power of Deming's...
New York : Harper & Row , Publishers . Townsend , P. L. ( 1990 ) . Commit to quality . New York : John Wiley . Walton , M. ( 1986 ) . The Deming management method . New York : Putnam Publishing Group Chapter Two : Customer Service ...
Total Quality Management: The Route to Improving Performance
Not long ago total quality was just a buzzword. Today, Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of...
This direct, straightforward book provides material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. Up-to-date and comprehensive, it coversallof the...
This book features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality...
This practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investors–the backbones of any organization and its culture. Integrating theories and...
Evans/Lindsay is a market leader in this area. James Evans is a well-known author in the field, and is the current president of the Decision Sciences Institute. With his past...
Designed as a study aid for those preparing to take the Certified Quality Manager Examination administered by the American Society for Quality (ASQ), this book provides a thorough understanding of...