Excuses, Excuses, Excuses --: For Not Delivering Excellent Customer Service - and what Should Happen!

Excuses, Excuses, Excuses --: For Not Delivering Excellent Customer Service - and what Should Happen!
ISBN-10
0874256143
ISBN-13
9780874256147
Category
Business & Economics
Pages
119
Language
English
Published
2001
Publisher
Human Resource Development
Authors
Darryl S. Doane, Rose D. Sloat

Description

"This book is about everyday excuses we hear for not giving excellent customer service and how to shoot those excuses down"--Page 1.

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