The Customer Service Intervention: Bottom-line Tactics for Front-line Managers
- ISBN-10
- 0874257433
- ISBN-13
- 9780874257434
- Category
- Business & Economics
- Pages
- 176
- Language
- English
- Published
- 2003-01-01
- Publisher
- Human Resource Development Press
- Authors
- Carolyn A. Martin, Bruce Tulgan
Description
The Customer Service Intervention offers a practical, step-by-step program that will teach you how to quickly assess the effectiveness of your staff; launch an intervention to keep your staff service savvy; and seize opportunities every day to improve the quality of every customer interaction.
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