Learning Points: 80 activities and actions for call center service excellence
- ISBN-10
- 0874258073
- ISBN-13
- 9780874258073
- Category
- Business & Economics
- Pages
- 112
- Language
- English
- Published
- 2004-11
- Publisher
- Human Resource Development
- Authors
- Garber Peter, Peter R. Garber
Description
With Learning Points: 80 Activities and Actions for Call Center Service Excellence, you can prepare your employees to successfully meet the requirements of all the customers who call into your center.
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