For some, Medicare is a model of what national health insurance could be in the United States. Despite its low administrative costs and significant contributions to the well-being of America's oldest and most disabled citizens, some critics assail the program as being out of sync with the needs of many senior citizens, while others often refer to it as "unsustainable" because of its high costs. Physicians and hospital administrators endlessly criticize and debate Medicare but rely upon it for a substantial share of their revenues. In Medicare: A Policy Primer, Marilyn Moon explains what Medicare is, how it works, and where it's headed. She examines the problems facing the program and which reform options hold the most promise. She also examines the history of Medicare and how the program works in the broader context of health care, the federal government, and the economy. It is a clear introduction to one of the most critical debates in health policy and an important volume for anyone interested in the future of Medicare.
财经易文
7 ' S ' Model The system devised by the then McKinsey team of Richard Pascale , Tom Peters and Robert Waterman to measure the quality of a company's performance : the seven ' S ' factors divide into three ' hard ' ( strategy , structure ...
This text brings together customer service focus and marketing, providing practical methods and advice on how to find out what your customers really want and then delivering it.
The Savvy Consumer
Analysing Customer Defections: Predicting the Effects on Corporate Performance
The message of this book is to that it is necessary to take to time to understand what the person needs, hence his or her company, show a product or demonstrate a service that will help them to succeed, and provide continual service to ...
... Eyes—Assessing Cues GEE) CECE o Auditory Eyes—Assessing Cues ...
Seducing the Vigilante Customer: Winning Strategies to Guarantee the Return of Happy Customers and Healthy Profits
Phillips Petroleum implemented its Internal Customer Satisfaction Process for all corporate staffs in 1993. The purpose of the Internal Customer Satisfaction Process was to align staff services with the needs and requirements of ...
CONSTANCY OF PURPOSE ORIGINS OF THE PHRASE Dr W. Edward Deming is one of the people credited with founding and defining the quality revolution , and particularly with acting as a catalyst for the remarkable manufacturing growth of post ...