Moments of Truth

Moments of Truth
ISBN-10
0887302009
ISBN-13
9780887302008
Series
Moments of Truth
Pages
135
Language
English
Published
1987
Publisher
Ballinger Publishing Company
Author
Jan Carlzon

Description

In a time of great turbulence in the airline industry, Carlzon offers a prescription for corporate leadership that is backed by solid achievement. Moments of truth is about the importance of responding to a changing marketplace, and offers proof that the search for corporate excellence is neither monopolised by, nor restricted to, American finance and industry. Carlzon, highlights the importance of the activist manager and emphasises how forcing decision making down to the corporate cutting edge can have a real impact.

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