If you agree with the argument that a company is much more likely to produce high quality if all departments are motivated to achieve high quality results then you already have a good understanding of the basic principles of Total Quality ...
This book accentuates the relationship between Total Quality Management and Project Management and other contemporary management concepts.
... J. and Preece, D., Understanding, Managing and Implementing Quality, Routledge, London, 2002 Ciampa, D., Total Quality – A User's Guide for Implementation, Addison-Wesley, Reading, Mass., 1992 Cook, S., Customer Care – Implementing ...
Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review...
Now, more than ever, it is important to develop a quality strategy by adopting the principles of TQM. This important text provides a solid framework for understanding the basic concepts of TQM.
Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product.
The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989.
This book has been written with the premise that no organisation can survive in an increasingly competitive business environment unless its primary focus is on offering quality products and services.
Whitten , Neal , Managing Software Development Projects , Wiley , New York , 1990 . Wilson , Bill , ' Quality Training At FebEx ' , Quality Digest , 15 , No. 1 , January 1995 , pp . 40–43 . Zachara , Maciej , ' CRM W Klimacie B2B - cz .
Total Quality Management - A System to Implement