Operations Management for Service Industries: Competing in the Service Era
- ISBN-10
- 0899307469
- ISBN-13
- 9780899307466
- Category
- Business & Economics
- Pages
- 261
- Language
- English
- Published
- 1992
- Publisher
- Greenwood Publishing Group
- Author
- Glenn A. Bassett
Description
Looking at service industries from the cost and quality management viewpoint, Bassett argues that to achieve effective service delivery, companies must move from high-volume, long-run output to low-volume and short-runs operations. He maintains that despite the inevitability of suboptimized plan and equipment utilization, inefficiencies are not inherent. His book outlines a vision of short-run operations based on proven principles of management and organization science, and provides service industry management with a blueprint for successful competition.
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