Presents various techniques for handling irate customers.
That's a lot. But anyone can learn the skills that are necessary. There is no single technique for every customer, but the collection of skills outlined here will work in any industry
This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations ...
The understanding of why customers become upset and the practical methods for getting to resolution presented in this book have been learned, practiced, and honed over 25 years of customer service work in an industry known for upset ...
Instructor Guide: Calming Upset Customers
Calming Upset Customers
This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations ...
50 Minute: Calming Upset Customers 3Rd/Ed
Calming Upset Customers Instructors Guide
(AXZO-AMAZON) Calming Upset Customers, Fourth Edition
Dealing with Difficult Customers will show you: How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.